Cancellation & Refund Policy
Learn about RebootHub’s order cancellation, refund process, eligibility, refund timelines and payment-related terms for online purchases.
Cancellation & Refund Policy
Last Updated: 27 August 2026
At RebootHub, we aim to provide a transparent and customer-friendly purchasing experience. This Cancellation & Refund Policy explains the conditions under which an order may be cancelled and a refund may be issued for purchases made through RebootHub.in.
1. Order Cancellation by Customer
Customers may request cancellation of an order before the product has been dispatched.
To request cancellation, customers should contact RebootHub as soon as possible using the contact details provided on our website.
Once an order has been packed, dispatched or handed over to the courier partner, cancellation may no longer be possible.
2. Cancellation After Dispatch
Once a product has been dispatched, customers may not be able to cancel the order through the website.
If the customer does not wish to accept a dispatched order, the customer may contact RebootHub for assistance. Any refund will be processed only after the product is received back by RebootHub and passes the applicable verification process.
Shipping or return shipping charges, where applicable, may be deducted from the refundable amount if the cancellation or return is due to customer-related reasons.
3. Cancellation by RebootHub
RebootHub reserves the right to cancel an order in circumstances including:
- Product being unavailable
- Incorrect pricing or product information
- Payment failure or payment verification issues
- Suspected fraudulent or unauthorized transactions
- Incorrect or incomplete customer information
- Delivery being unavailable to the customer's location
- Technical errors
- Any other circumstances preventing successful fulfilment of the order
If RebootHub cancels an order for which payment has already been received, the eligible amount will be refunded to the original payment method.
4. Refund Eligibility
A refund may be issued in accordance with the applicable Cancellation, Return, Replacement or Warranty Policy.
Refund eligibility may depend on:
- Reason for cancellation or return
- Product condition
- Whether the product has been used or modified
- Whether all accessories and original packaging have been returned
- Verification of the returned product
- Applicable warranty and return conditions
Refunds are not automatically guaranteed for every cancellation or return request.
5. Refund for Product Unavailability
If a customer successfully places an order and RebootHub subsequently determines that the product is unavailable, RebootHub may cancel the order.
In such cases, the amount successfully received from the customer for the cancelled order will be refunded to the original payment method.
6. Refund Process
Once a refund has been approved, RebootHub will initiate the refund through the applicable payment method or payment gateway.
The time required for the refund to appear in the customer's bank account, card account or other payment method may vary depending on the payment gateway, bank or financial institution.
RebootHub is not responsible for delays caused by banks, payment gateways or other financial institutions after the refund has been successfully initiated.
7. Refund Timeline
Approved refunds are generally initiated within 5–7 business days after the refund has been approved and all required verification has been completed.
The actual time taken for the amount to reflect in the customer's account may vary depending on the payment method and the customer's bank/payment service provider.
8. Payment Gateway Charges
Where applicable, payment gateway or transaction charges may be non-refundable if permitted by the applicable payment gateway terms and applicable law.
Any deduction applicable to a refund will be communicated to the customer where reasonably possible.
9. Failed or Unsuccessful Payments
If a payment is deducted from the customer's account but the order is not successfully created due to a technical or payment processing issue, the transaction will be checked and reconciled.
If the amount has been received by RebootHub but the order was not successfully created, the eligible amount will be refunded after verification.
The time taken for such refunds may depend on the payment gateway and banking system.
10. Duplicate Payments
If a customer accidentally makes multiple successful payments for the same order, the customer should contact RebootHub immediately.
After verification, any confirmed duplicate payment may be refunded to the original payment method.
11. Refund for Returned Products
Where a return is approved under RebootHub's applicable Return & Replacement Policy, the refund will be processed after the returned product is received and successfully inspected.
The product must generally be returned with the applicable accessories, packaging and other items supplied with the order.
Any damage, missing accessories or unauthorized modification may affect refund eligibility.
12. Warranty-Related Refunds
Products covered under warranty may first be eligible for inspection, repair or replacement depending on the nature of the issue and applicable warranty terms.
A refund is not automatically provided for every warranty claim.
The final resolution will be determined according to the applicable Warranty Policy and the circumstances of the case.
13. Non-Refundable Situations
A refund may not be provided where applicable conditions are not met, including situations involving:
- Physical damage caused after delivery
- Liquid or water damage
- Unauthorized repair or modification
- Missing accessories or components
- Damage caused by misuse or negligence
- Software or operating system modifications performed by the customer
- Normal cosmetic wear and tear
- Battery degradation due to normal usage
- Return requests made outside the applicable return period
- Products returned without required approval
- Fraudulent or abusive refund claims
This section is subject to applicable consumer protection laws and regulations.
14. Customer Information for Refunds
Customers may be required to provide accurate order and payment information to process a refund.
RebootHub will generally process refunds using the original payment method used for the order.
Customers should not share sensitive banking credentials, OTPs, UPI PINs, card PINs or passwords with RebootHub representatives.
15. Refund Status
Customers can contact RebootHub customer support to check the status of an approved refund.
Customers may be asked to provide the order number, registered mobile number or email address for verification.
16. Policy Updates
RebootHub reserves the right to update or modify this Cancellation & Refund Policy from time to time.
Any changes will be published on this page with the revised Last Updated date.
17. Contact Us
For cancellation, refund or payment-related queries, please contact us:
RebootHub
Website: RebootHub.in
Email: [lshubham110@gmail.com](mailto:lshubham110@gmail.com)
Phone: 7000916194
Business Address: 06 Jawahar Marg, Khargone, Madhya Pradesh – 451001, India
We will make reasonable efforts to assist customers with cancellation and refund requests.
By placing an order on RebootHub.in, the customer acknowledges that they have read and understood this Cancellation & Refund Policy.