Return & Warranty Policy

Last Updated: 27 August 2026

At RebootHub, all refurbished laptops, desktops and computer products are inspected and tested before being dispatched. We aim to provide reliable products along with appropriate return, replacement and warranty support.

This Return & Warranty Policy explains the applicable conditions for product returns, replacements and warranty services for purchases made through RebootHub.in.

1. Refurbished Products

Products sold on RebootHub may be refurbished, pre-owned or professionally tested products.

As these products may have been previously used, minor scratches, marks or other cosmetic signs of previous use may be present.

Minor cosmetic imperfections that do not affect the functionality of the product are not considered functional defects.

2. Return Period

Customers may request a return or replacement for an eligible product within 7 days of delivery, subject to the conditions mentioned in this policy.

The return period begins from the date the product is shown as delivered by the applicable courier partner.

Return requests must be raised through RebootHub customer support within the applicable return period.

3. Eligible Reasons for Return

A return or replacement request may be considered in situations including:

Product received in a damaged condition
Incorrect product received
Product received with a major functional defect
Product not matching the essential specifications mentioned on the product listing
Missing item or accessory that was specifically included in the order
Product not functioning properly due to a covered issue

All return requests are subject to verification by RebootHub.

4. Dead on Arrival / Initial Functional Issue

If the product has a major functional issue immediately after delivery, the customer should contact RebootHub customer support as soon as possible.

The customer may be required to provide photographs, videos, diagnostic information or other evidence to help identify the issue.

After verification, RebootHub may provide an appropriate resolution, which may include troubleshooting, replacement, repair or refund, depending on the circumstances and availability.

5. Return Conditions

To be eligible for a return, the product should generally:

Be the same product supplied by RebootHub
Not have physical or liquid damage caused after delivery
Not have been opened, modified or repaired by an unauthorized person
Include the applicable accessories supplied with the product
Be returned with available original packaging where reasonably possible
Have all identification labels, serial numbers and security labels intact where applicable

Products that do not meet the applicable return conditions may be rejected after inspection.

6. Products Not Eligible for Return

A return or replacement may not be accepted for issues caused by:

Physical damage after delivery
Liquid or water damage
Broken or damaged ports
Screen damage caused by impact, pressure or mishandling
Unauthorized repair or modification
Damage caused by misuse or negligence
Virus, malware or third-party software
Unauthorized operating system or BIOS modifications
Electrical or power-related damage caused by external factors
Normal cosmetic wear and tear
Normal battery degradation
Missing accessories or components
Damage caused by incompatible accessories or chargers
Any alteration of the product's serial number or identification markings

This policy is subject to applicable consumer protection laws.

7. Return Request Process

To request a return or replacement, customers should contact RebootHub customer support with:

Order number
Customer name
Registered mobile number
Reason for return
Photographs/videos where applicable
Description of the issue

RebootHub may provide return instructions after reviewing the request.

Customers should not ship products back without receiving return instructions or authorization where such authorization is required.

8. Inspection of Returned Products

Once a returned product is received, RebootHub may inspect and test the product to verify the reported issue.

The inspection may include checking:

Product condition
Serial number
Hardware functionality
Display
Keyboard and touchpad
Ports
Storage
RAM
Battery
Charger
Operating system
Physical or liquid damage

The final return/replacement/refund decision will be based on the applicable policy and inspection results.

9. Replacement

Where a replacement is approved, RebootHub may provide the same or an equivalent product, subject to availability.

If the exact model is unavailable, RebootHub may offer an alternative resolution after discussion with the customer.

Replacement products may also be refurbished or pre-owned products unless specifically stated otherwise.

10. Refund Instead of Replacement

If a replacement is not available or another resolution is appropriate, RebootHub may process an eligible refund according to its Cancellation & Refund Policy.

Approved refunds will generally be processed through the original payment method.

11. Warranty Coverage

Warranty duration will be specified on the relevant product page, invoice or warranty document.

Unless otherwise stated, the warranty covers functional defects arising under normal use during the applicable warranty period.

Warranty coverage is limited to the product and components specifically covered by the applicable warranty.

12. Warranty Service

For an eligible warranty claim, RebootHub may, at its discretion and depending on the nature of the issue:

Troubleshoot the problem remotely
Repair the product
Replace a defective component
Replace the product
Provide another appropriate resolution

The applicable resolution will depend on the nature of the fault, availability of parts/products and warranty terms.

13. Battery Warranty

Laptop batteries are consumable components and naturally degrade over time.

Battery backup and battery health may vary depending on the age, model and previous usage of a refurbished laptop.

Normal battery degradation is generally not covered under warranty unless a specific battery warranty is mentioned on the product listing, invoice or warranty document.

14. Software & Operating System

Where Windows is specified in the product listing, RebootHub provides a genuine, properly licensed Windows operating system according to the applicable license associated with the device.

Software issues caused by third-party applications, viruses, malware, unauthorized modifications, pirated software or changes made by the customer after delivery are generally not covered under hardware warranty.

Customers are advised to maintain backups of their important data.

15. Data Responsibility

Customers are responsible for backing up their personal files, documents, photographs and other data before returning a product or submitting it for warranty service.

RebootHub shall not be responsible for loss, corruption or deletion of customer data during testing, repair, replacement, operating system installation or other service activities.

16. Warranty Exclusions

Warranty does not generally cover:

Physical damage
Liquid or water damage
Accidental damage
Broken hinges, ports or connectors
Screen cracks or damage caused by pressure/impact
Unauthorized repair or modification
Tampering with internal components
Damage caused by improper voltage or electrical fluctuations
Damage caused by incompatible accessories
Malware, viruses or software-related problems
Unauthorized BIOS/firmware modifications
Normal battery degradation
Cosmetic wear and tear
Damage resulting from misuse or negligence

Specific product-level warranty terms, if different, will take precedence.

17. Warranty Void Conditions

Warranty may become invalid where the product has been:

Opened or repaired by an unauthorized person
Physically modified
Tampered with
Damaged by liquid
Damaged due to misuse
Modified in a manner that affects the covered hardware
Altered in a way that makes the serial number or product identification unreadable

18. Warranty Claim Process

Customers wishing to claim warranty should contact RebootHub using the contact details below.

Customers may be required to provide:

Order/invoice number
Product serial number
Description of the problem
Photographs or videos
Diagnostic information where applicable

After initial verification, RebootHub will provide further instructions for warranty service.

19. Shipping During Warranty Service

Where a product needs to be returned to RebootHub for an eligible warranty claim, shipping arrangements will be communicated to the customer.

Any shipping responsibility or charges will depend on the nature of the claim and the applicable warranty terms.

20. No Unauthorized Repair

Customers should not attempt to repair, open or modify a product that is covered under warranty without prior approval from RebootHub.

Unauthorized repair or modification may affect warranty eligibility.

21. Changes to This Policy

RebootHub reserves the right to update or modify this Return & Warranty Policy from time to time.

Any updated version will be published on this page with the revised Last Updated date.

22. Contact Us

For return, replacement or warranty-related queries, please contact us:

RebootHub
Website: RebootHub.in
Email: [lshubham110@gmail.com](mailto:lshubham110@gmail.com)
Phone: 7000916194
Business Address: 06 Jawahar Marg, Khargone, Madhya Pradesh – 451001, India

We will make reasonable efforts to assist customers with eligible return, replacement and warranty requests.

By purchasing a product from RebootHub.in, the customer acknowledges that they have read and understood this Return & Warranty Policy.

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