Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: 27 August 2026

At RebootHub, we aim to provide a safe, reliable and convenient delivery experience for all customers purchasing refurbished laptops, desktops and other computer products through RebootHub.in.

This Shipping & Delivery Policy explains our shipping process, estimated delivery timelines, tracking information and delivery-related terms.

1. Shipping Availability

We currently ship products to serviceable locations across India through our logistics and courier partners.

Delivery availability may depend on the PIN code entered by the customer at the time of placing an order.

If a particular location is not serviceable by our courier partners, RebootHub may contact the customer to arrange an alternative delivery option or cancel the order and process an eligible refund.

1. Order Processing

Orders are normally processed after successful payment confirmation.

Before dispatch, the product may undergo a final quality check and packaging inspection.

Orders are generally dispatched within 1–3 business days after payment confirmation, subject to product availability and verification requirements.

Orders placed on Sundays, public holidays or during periods of exceptional demand may require additional processing time.

1. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on the customer's location and courier service availability.

Delivery timelines are estimates and are not guaranteed.

Remote locations, difficult-to-service PIN codes, weather conditions, public holidays, transportation disruptions or other circumstances beyond our reasonable control may result in additional delivery time.

1. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or on the relevant product/order page.

If free shipping is offered on a particular product or order, the applicable terms of that offer will be displayed on the website.

RebootHub reserves the right to change shipping charges from time to time.

1. Order Tracking

Once an order has been dispatched, customers may receive shipment/tracking information through email, SMS, WhatsApp or other available communication channels.

Customers can use the tracking information provided by RebootHub or the applicable courier partner to check the shipment status.

Tracking information may take some time to become active after the shipment is handed over to the courier.

1. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Customer's full name
House/building number
Street/locality
City
State
PIN code
Valid mobile number

RebootHub will not be responsible for delivery delays, failed delivery or additional charges caused by an incorrect, incomplete or inaccurate address provided by the customer.

If an address needs to be changed after an order has been dispatched, the request will be subject to the courier partner's policies and may not always be possible.

1. Delivery Attempts

Courier partners may make multiple delivery attempts according to their applicable policies.

Customers should remain available at the provided delivery address and ensure that the registered mobile number is reachable.

If an order is returned to RebootHub because of repeated failed delivery attempts, incorrect address, refusal to accept delivery or customer unavailability, additional shipping charges may apply for re-shipment.

1. Damaged or Tampered Package

Customers are strongly advised to inspect the package carefully at the time of delivery.

If the package appears visibly damaged, opened, severely crushed or tampered with, the customer should:

Inform the delivery person immediately.
Take clear photographs/videos of the package.
Contact RebootHub customer support as soon as possible.
Keep the original packaging and shipping materials safely.

For damage-related claims, RebootHub may request photographs, videos, unboxing videos, shipment details or other information for verification.

1. Unboxing Video

For laptops, desktops and other electronic products, customers are strongly encouraged to record a continuous unboxing video from the sealed package until the product and its accessories have been completely unpacked.

An unboxing video may help RebootHub investigate claims relating to:

Physical damage
Missing accessories
Incorrect product
Transit damage
Packaging issues

The absence of an unboxing video does not automatically mean that a claim will be rejected, but it may make verification of certain delivery-related issues more difficult.

1. Incorrect or Missing Product

If the customer receives an incorrect product or an item/accessory that was specifically included in the order is missing, the customer should contact RebootHub customer support promptly after delivery.

The customer may be required to provide photographs, videos, packaging details and order information for verification.

After verification, RebootHub may provide an appropriate resolution in accordance with its Return, Refund and Warranty Policies.

1. Delivery Delays

RebootHub makes reasonable efforts to dispatch and deliver orders within the estimated timelines.

However, delays may occur due to circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Public holidays
Transportation disruptions
Courier service issues
Government restrictions
Strikes or other operational disruptions
Incorrect address or contact information
Remote or difficult-to-service locations
Unexpected logistics or technical issues

Such delays do not automatically qualify the customer for a refund or compensation.

1. Failed or Returned Shipments

If a shipment is returned to RebootHub by the courier due to an incorrect address, customer refusal, repeated failed delivery attempts or other customer-related reasons, RebootHub may contact the customer regarding re-shipment.

Additional shipping charges may apply for re-shipment where applicable.

If the order is cancelled after being returned, the refund will be processed in accordance with the applicable Cancellation & Refund Policy.

1. International Shipping

Unless specifically stated otherwise on the website, RebootHub currently does not provide international shipping.

Orders are intended for delivery within India to serviceable locations.

1. Changes to Shipping Policy

RebootHub reserves the right to modify or update this Shipping & Delivery Policy at any time.

Any changes will be published on this page with the revised Last Updated date.

1. Contact Us

For questions regarding shipping, delivery, tracking or an existing order, please contact us:

RebootHub
Website: RebootHub.in
Email: lshubham110@gmail.com
Phone: 7000916194
Business Address: 06 Jawahar Marg, Khargone, Madhya Pradesh – 451001, India

We will make reasonable efforts to assist customers with delivery-related queries and concerns.